FAQ

I've gathered the most frequently asked questions about ordering, sizing, and product care here. If you can't find the answer, feel free to visit the Contact page or email me at babzdogco@gmail.com! 🐾

🧵 Ordering and making

How quickly will I receive made-to-order products?

I sew and embroider made-to-order pieces just for you, with great care, so they usually take up to 2 weeks to make. After that, delivery time depends on FoxPost, but it usually takes 3–5 business days. 

Why are most products made to order?

At BABZ, sustainability and environmentally conscious practices are important to me. That's why most pieces are made only after you place your order—so I don't produce unnecessarily, no material goes unused, and every piece of fabric is turned into a useful product. 🌿

That's the essence of slow fashion: fewer, high-quality pieces made individually just for you, ready for many shared adventures.

Are items always in stock?

You'll find everything currently in stock on the Ready to ship! page—these pieces can be on their way to you right away. Since everything is handmade in small batches, stock is always changing. But once a piece sells out, I can often make it for you in your favorite colors after ordering more fabric. If an item is sold out but you'd like to order one, please get in touch.

How can I tell whether a bag or bandana is in stock or made to order?

You'll find finished pieces that are ready to ship on the Ready to ship! page—they're in stock and ready for adventure! 🐾

All other products are made to order, especially for you. On the product page, you'll see: “Made to order. Depending on fabric availability, please allow up to 2 weeks for production.” If you're unsure, feel free to message me!

Can I order embroidery based on my own design?

Of course—the sky's the limit, or perhaps the character limit. You can request a custom embroidered message of up to 30 characters on any bandana or reusable napkin, and you can choose the thread colors too—just enter your text on the product page, and I'll embroider it for you with my premium Madeira threads. If you have something truly unique in mind, tell me about it and we'll work out the details. You can find all the information on the Custom Orders page.

Can I put together a matching set for my dog and me?

Absolutely! The same prints appear on several products—for example, the Dogverzum print is available on a bandana, belt bag, and treat pouch within the collection—so you and your pup can match on your walks. 🐕

🐕 Sizing, materials, and care

How do I know which size to choose?

You'll find a Size Guide on every product page. For bandanas, measure your dog's neck where they wear their collar, then choose the size accordingly. If you're between sizes, message me and I'll help you decide.

If the design is hand-painted, will it hold up to mud?

We've tested it, and the answer is a resounding yes. The designs are originally created using hand-painted watercolor or mixed media, but the versions printed on the fabric use an eco-friendly process. They have the same vivid, vibrant colors as my paintings. 

What are the products made of?

Our products are made especially for your shared adventures: the backs of the belt bags are durable, water-repellent, and easy to clean, while the waterproof PUL layer in the treat pouches, reusable napkins, and travel bed can be wiped clean in seconds with a damp cloth. Our products, including the bandanas, are also made from OEKO-TEX-certified organic cotton. You'll find the exact composition for each item under Product Details & Materials.

📦 Shipping, payment, and collection

How do you ship, and how much does it cost?

We ship to FoxPost parcel lockers or directly to your home. Shipping to a parcel locker is free on orders over 25,000 HUF. You'll find all shipping rates on the Shipping and Payment page.

Can I pay cash on delivery?

Yes, for an additional fee of 590 HUF. At a parcel locker, you can pay by card when you collect your order; for home delivery, you can pay the courier in cash or by card. If you pay online by card, Apple Pay, or Google Pay, there is no cash-on-delivery fee.

Is personal collection available?

Yes, when we're exhibiting at a market, which happens fairly often. In that case, you can select free personal collection at checkout. You can find details of the next event on Instagram or on the Shipping and Payment page.