Shipping policy

Last updated: October 17, 2026

Thank you for choosing the BABZ Dogco. webshop. This policy explains how orders are shipped, what shipping costs, and what you can expect after your purchase.

Order processing

Unless stated otherwise on the website, orders are processed within 2-3 business days (excluding public holidays).

Orders placed after 12:00 noon, on weekends or on public holidays will begin processing on the next business day.

Once your order has been shipped, we will send you a confirmation email with tracking details, if the shipping method allows it.

Shipping methods and delivery times

The available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates only, are not guaranteed, and start from the moment the order is shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping costs

Shipping fees are calculated at checkout based on the destination, the weight of the order and the selected shipping method. Free standard shipping may be available for certain orders, as shown at checkout.

Duties, taxes and other applicable charges for the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, duties and import charges. Where possible, these charges are calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may become payable before or upon delivery and are the customer’s responsibility, unless we state otherwise.

In some cases, additional import costs, duties, VAT, brokerage fees or carrier handling fees may arise when the order arrives in the United Kingdom. These charges are set by the UK customs authorities and/or the carrier and are the customer’s responsibility, unless we expressly state at checkout that duties and taxes have been prepaid.

Customs clearance may also affect delivery times. We recommend that you check the local import rules before placing your order.

Duties, taxes and other applicable charges for the European Union

Orders shipped to countries of the European Union may be subject to VAT, duties, import taxes, and carrier brokerage or handling fees. Where possible, the payable taxes, duties and import charges are calculated at checkout and shown before you place your order. If these charges are not collected at checkout, they may become payable before or upon delivery and are the customer’s responsibility, unless we state otherwise.

If checkout states that duties and taxes have been prepaid, your order will be delivered with these charges already paid, and you will not have to pay any additional import costs upon delivery. If checkout does not state that duties and taxes have been prepaid, you may have to pay VAT, duties, import tax, brokerage fees or carrier handling fees before or upon delivery.

Import costs are determined by the EU customs authorities and/or the carrier, and may vary depending on the destination country, the product classification, the product value, the country of origin and the shipping method. Customs clearance may also affect delivery times.

Order tracking

Once your order has been shipped, we will send you a confirmation email that includes the tracking number and link, where applicable. Please note that tracking information may take some time to update after you receive it.

Shipping destinations

We currently ship to: Austria, Belgium, the Czech Republic, Denmark, Finland, France, the Netherlands, Poland, Hungary, Germany, Italy, Portugal, Spain, Sweden and Ireland.

For international orders, duties, import taxes, fees and customs delays may apply. All applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. If a change is needed afterwards, contact us as soon as possible.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you get in touch with the carrier.

Changing and cancelling an order

Would you like to change or cancel your order? Contact us as soon as possible. We may still be able to make changes before the order is shipped, but once it is in transit we can no longer modify it. Refunds for cancelled or delayed orders will be processed promptly where possible, to the original payment method.

Questions?

Contact us at babzdogco@gmail.com.